Front Office Admindnistration ( Thư Ký Bộ Phận Lễ Tân)

MAJOR RESPONSIBILITIES• Manage all vouchers Official Receipt (OR), Miscellaneous voucher (MV), Refund voucher (RF), Rebate voucher (RB), Adjustment voucher (AD) etc issued by CREs to avoid missing. This is a very detailed work and require a lot of time to manage.• Prepare & submit Monthly billing, Car/Motor/Bike parking, Room-maid reports, School Bus report etc to Manager• Responsible for printing & cutting for any internal notice, message, channel list, etc for residents• Organise and implement guest programs/plans/activity that anticipate and meet guest needs and interest.• Monitor all stationary in FO and raise request to purchase for any item to maintain the adequacy of any item• Support managers in their works• Act as a link between departments on operations and sales processes.• Manage individual portfolio assigned to maximize guest satisfaction.• Contribute to increase customer satisfaction level and the ratio of compliments against complaints.• Checking PA and visa/TRC of LS guest to make sure all valid• Support CREs in case they need to go out of Front Desk to assist guests or other purposes