Front Office Coordinator

1. Primary Responsibilities

Administrative Support: Manage the administrative workflow for the Front Office department, including duty rosters, leave applications, and purchasing requisitions (stationery, amenities).

VIP Preparation: Coordinate with Guest Relations and Housekeeping to ensure VIP villas are inspected, amenities are set up (welcome fruits, letters), and special requests are fulfilled prior to arrival.

Inter-departmental Liaison: Act as the central communication point between Front Office and other departments (Housekeeping, Engineering, F&B) to resolve guest complaints or maintenance issues swiftly (e.g., buggy requests, villa AC repair).

Guest Feedback Management: Assist in consolidating guest feedback (TrustYou, VOG - Voice of the Guest) and preparing daily/weekly operational reports for the FOM.

Logbook Maintenance: specific attention to the daily handover logbook, ensuring critical information regarding guest incidents or billing issues is passed to the next shift/team.

2. Technical Responsibilities
Opera PMS Proficiency: efficiently use the Opera Property Management System to update guest profiles, trace reservations, and print registration cards or reports.

Reporting: Generate daily "High Balance," "VIP Arrival," and "Room Discrepancy" reports for management review.

Key Card System: Manage the inventory and encoding of VingCard/key cards for staff and guests, conducting regular audits of master keys.

SunSystems/MC (Basic): Create Purchase Requests (PR) in the Material Control system for office supplies and operating equipment.