Front Office Intern | Thực tập sinh Tiền sảnh

Welcome all guests upon check-in and service welcome drinks and amenities.

Control the vehicle at the lobby, luggage service and provide sincere farewell to ensure smooth checking out for guests.

Prepare the welcome amenities, cold towels for guests.

Overseeing the security of the lobby and report to leaders on duty if needed.

Be efficient in updating daily ins and outs movement for the management.

Process the registration for all guests.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.

Maintain up-to-date knowledge of all Resort’s services & facilities

Comply with grooming standards and maintain a high standard of personal hygiene, dress, uniform, and body language.

Be polite and professional in any situation where the image or reputation of the hotel is represented.

Perform check out and assisting Gem with check-in when required.

Anticipate guest’s needs, handle and follow up guest’s inquiries in a helpful and attentive manner. To be proactive and innovative to suggest alternatives that meet guest’s request.

Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.