Front Office Manager

1. Ensures that all guests are attended to at the Front Desk.

2. Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.

3. Assists in answering inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions.

4. Monitors record of room availability and guests' accounts using Protel system.

5. Deals with complaints from customers and ensures that customers are appeased.

6. Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers.

7. Perform simple bookkeeping activities, such as balancing cash accounts when needed

8. Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.

9. Ensure Guest Service are sufficiently stocked with stationery for operational purposes (letterhead, collateral)

10. Ensure all required policies are adhered to by Guest Service staff.

11. Ensure all guest registration and guest checkout documents are complete and accurate.

12. Ensure all guest refunds through credit cards are submitted to Finance on a timely basis.

13. Perform any other duties as required by the Residence Manager.