Front Office Manager/Trưởng bộ phận Tiền sảnh

• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Supervises and manages employees. Managing all day-to-day operations.
• Ensures employee recognition is taking place on all shifts.
• Establishes and maintains open, collaborative relationships with employees.

MONITORING AND SUPPORTING PROGRESS TOWARD GUEST SERVICES AND FRONT DESK GOALS

• Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
• Strives to improve service performance.
• Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

ENSURING EXCEPTIONAL CUSTOMER SERVICE

• Provides service that are above and beyond for customer satisfaction and retention.
• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
• Serves as a role model to demonstrate appropriate behaviors.
• Handles guest problems and complaints effectively.

MANAGING PROJECTS AND POLICIES

• Implements the customer recognition/service program, communicating and ensuring the process.
• Ensures compliance with all Front Office policies, standards and procedures.
• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.