Front Office Supervisor cum Admin

Ensures that Front office department is running efficiently and in accordance with the property’s policies and procedures and that customer satisfaction is maximized at all times

Responsibilities:

1. Admin

• Update employee's working schedule, leave, holidays, sick leave in the property at the request of Human Resources
• Read contracts, submit documents for sigining follow the request from Property Manager
• Reminder Head of Department updated weekly report and save reports
• Prepare and send quarterly reports as required by the Ward Security
• Perform other assigned tasks

2. Operation (in charge Front Office)

• Report directly to Property Manager the problems arising in the site during the guest's stay, give the plan to handle and overcome
• Ensure proper standards of conduct, uniform, hygiene and appearance of the Front Office are strictly adhered to policy
• Responsible for greeting and seeing off VIP and special attention Residents
• Meeting with VIP guests, regular guests and long-term guests to ensure that the project's services are provided satisfactorily
• Oversee front desk operations and ensure client receives 100% satisfaction
• Resolve client complains in a timely manner and respond on time to any complaints "
• Participate in interacting with clients and ensuring that shift duties are handled by receptionist in professional
• Understanding, anticipating, capturing the needs of guests, being attentive and mastering every situation
• Cooperates, coordinates with other departments related to daily works
• Inspects front of house(main entrance, driveway, Lobby, restaurant) and back of house(gym, swimming pool,apartment lounge) regularly for cleanliness, safe and security
• Checks billing instructions and monitors clients credit limit
• To assist customer when there is a medical request
• Absolutely keep the personal information of customers staying at the project confidential
• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety
• Responsible for training new front desk staff (if any)
• Ensures that all associates under Front Office departments have updated job descriptions, appraisals and are given clear development opportunity guidelines
• In coordination with the Training Department, ensures that Front Office associates undergo adequate training and that it is carried out in their day-to-day activities
• Encourages high level of moral and cooperation
• Promotes and ensures two-way communication throughout
• Develops a sense of empowerment in all his/her staff
• Ensures all disciplinary procedures are carried out
• Prepare periodic or sudden reports as requests from the line manager
• To be a receptionist when needed
• Complete other tasks as assigned