Front Office Team Leader / Giám sát Tiền sảnh

 Assists in the smooth and efficient running of the Front Office Department within the Rooms Division.

 Ensures information on restaurants, hotel facilities and other miscellaneous are updated periodically.

 Ensures that all Front Office associatess deliver the brand promise and provide exceptional guest service at all times.

 Ensures that Front Office associatess provide excellent service to internal customers as appropriate.

 Assists to maximise associates productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

 Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.

 Assists to ensure the punctuality and appearance of all Front Desk associatess, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.