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Mô Tả Công Việc
Description:
- Functional IT Support is responsible for receiving incidents, functional and technical requirements from the different users of the Global Certification System.
- It must provide a functional solution and in case of requiring a technical change or improvement of the application, it must completely relieve the incident/development, communicate it to the technical team, prioritize it, monitor it, and update the news to the requesting user.
Responsibilities:
- Telephone service, via mail and ticket system for internal problems related to the Certification business system
- Have knowledge of Peterson Control Union's global processes and policies in order to assist users in complying with them
- Resolve in a timely manner the different functional and technical support requirements
- Escalate to your supervisor in a timely manner the different problems that are beyond your responsibility
- Collaborate and maintain documentation on user manuals and functional changes.
- Participate with the systems technical team in the design of solutions associated with the requirements and growth of the business
- Detail the incidents and functional improvements so that the systems technical team can carry them out.
- Prioritize and follow up on the requirements that the development team is developing.
- Work with the Data Analytics team in the development of dashboards for internal and external clients.
- Participate in Daily Meeting.
Working time: Hybrid (2 days remote, 3 days at the office)
Yêu Cầu Công Việc
- Bachelor's degree in Computer Science, Administration or Agronomy
- Or received in careers related to the Certifications business and/or Systems industry
- Have a minimum of 2 years of work experience in the Audits, Certifications and/or Customer Service sector.
- Have experience with applications: Office 365 (Teams, SharePoint, OneDrive, PowerBI), MS Office (Word, Excel, PowerPoint, Outlook), Sysaid (ticketing) and Gitlab
- Proficient in English (4 skills)
Hình thức
Cố định
Quyền Lợi
Phúc lợi dành cho bạn
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Annual salary review
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Annual year-end bonus
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Personal Health-care insurance
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Laptop provided for work
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Annual teambuilding
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• Attending training program as required of work
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
