General Manager

Planning & Financial Management● Develop a budget and human resource plan to meet the objectives of business targets.● Develop business, marketing, and customer service plans.● Create action plans that align with the company’s strategic development direction.● Formulate strategies to increase revenue across all areas, including room sales, F&B outlets (restaurant and sky bar), and events.● Oversee annual financial and budget targets across all departments.● Manage the cost of operations and investments efficiently, including F&B and hotel services.Sales & Marketing● Lead and oversee all sales strategies, driving both direct bookings and third-party partnerships.● Work closely with the sales team to identify and capitalize on new revenue opportunities, targeting international and domestic markets.● Foster relationships with corporate clients, travel agents, and local businesses to increase room occupancy and event bookings.● Develop and implement strategies to market the hotel's restaurant and sky bar, ensuring they attract both hotel guests and external patrons.Restaurant & Sky Bar Management● Supervise the overall operations of the hotel's restaurant and sky bar, ensuring seamless coordination between kitchen, bar, and front-of-house teams.● Work with the F&B team to develop seasonal menus, special events, and promotions that reflect local cuisine while enhancing the guest experience.● Oversee staff training to ensure consistent service excellence and compliance with food safety standards.Implementation and Supervision● Guide, supervise, and inspect operations, ensuring compliance with approved regulations, rules, and procedures.● Oversee the provision of customer services to ensure high-quality guest experiences, including resolving complaints effectively.● Ensure that all business data collection and storage comply with company regulations.● Report all business activities to the Owner periodically and advise on facility repairs, renovations, or upgrades.● Direct and supervise security, fire prevention, and environmental protection, ensuring a friendly and safe environment.Human Resource Management and Development● Recruit, manage, and develop all hotel staff.● Build organizational structures, recruit, train, and manage personnel, aligning with the business strategy.● Develop employee reward systems and maintain a positive atmosphere.● Ensure staff across all departments, including F&B, sales, and hotel services, are supported and developed.