Giám sát giặt ủi / Linen supervisor

• Oversee the implementation of laundry standards and procedures

• Recommended changes to these standards and training needs on an ongoing basis

• Maintain a current and thorough knowledge of all laundry systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls to Laundry Department

• Solve employee grievances

• Direct task allocations and change according to volume and peak periods

• Perform quality inspections

• Prioritize VIP or difficult guests

• Liaise with Housekeeping for guest and hotel requirements

• Ensure laundry valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg equipment routine service; stock inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Ensure you have complete knowledge of room types, layouts and facilities and the location of these

• Supervise laundry storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Can tailor, priority Female candidate

• Perform any other duties which may be assigned by the management from time to time