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Mô Tả Công Việc
- Supervising and scheduling associates in the team.
- Training new and existing staff on service procedures, menu knowledge, and customer interaction.
- Providing performance feedback and addressing any issues or concerns with staff.
- Ensuring consistent and high-quality service delivery in line with the restaurant's standards.
- Monitoring guest satisfaction and addressing any complaints or issues promptly and effectively.
- Overseeing the smooth flow of service during dining periods.
- Managing inventory and procurement of F&B supplies as needed.
- Ensuring compliance with food safety and hygiene regulations.
- Building rapport with guests and ensuring they have a positive dining experience.
- Handling customer complaints and feedback with professionalism and empathy.
- Organizing and conducting on-the-job training for staff.
- Mentoring and coaching staff to improve their performance and skills.
Yêu Cầu Công Việc
- Previous experience in a supervisory role within the hospitality industry, particularly in fine dining or Japanese cuisine.
- Excellent communication (English or Japanese is a must) and interpersonal skills.
- Strong leadership and team management skills.
- Knowledge of food safety and hygiene regulations.
- The ability to remain calm and composed under pressure.
- A passion for delivering exceptional customer service.
Hình thức
Quyền Lợi
Benefits
Attractive remuneration packages
Competitive salary | 13th salary month
05 working days | 02 days off per week
Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
Discounted rates apply when using services at properties
Participating in ultimate phenomenal activities for employees
National and international training courses
Periodic health check | Accident insurance 24/7
Opportunity to grow career at the most luxurious 5-star hotel group in the world
Mức lương
Thỏa thuận
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