Giám sát tiền sảnh (Front Office Supervisor)

Location: Dong Anh, Ha Noi

1. Supervise and take responsibility for Front Office during working shift.

• Controlling the working areas and the lobby. Support team members in the process of check-in, check-out, and handle guests’ requests/complaints to maintain a high level of customer satisfaction and service quality.
• Handling the incidents happening during the shift and reporting accordingly.
• Instructing staff in credit card and cash handling processes, ensuring safety and compliance with the company’s policy.

2. Conduct shift briefings to ensure hotel activities and operational requirements are known by the whole team.

3. Build strong relationships with other departments to provide the best service to guests.

4. Assist the Front Office Manager in training and recruitment of the department.

5. Take responsibility in the absence of the Front Office Manager and perform other duties as assigned by management.