Global Aftersales Director - Talent Pool

Job OverviewVinFast is a pioneering electric vehicle (EV) company committed to revolutionizing the automotive industry with sustainable and innovative mobility solutions. As a leading player in the EV market, VinFast is dedicated to delivering high-quality, cutting-edge electric vehicles that redefine the driving experience. Our team consists of passionate professionals driven by a shared vision of creating a greener and more sustainable future through innovation, technology, and excellence.In this role, you will be responsible for tasks in Global Sales - MKT - Aftersales department. You will collaborate with diverse teams, including other departments and VINFAST's partners, to create cutting-edge solutions, drive the company's success and to propel our global expansion within the automotive sector/industry.Job Responsibilities- Participate in building KPI sets to evaluate the effectiveness of after-sales services across markets and departments within the global after-sales division- Review KPI results and compliance with policies/procedures/guidelines of Service Providers/ Agents in the market to identify systemic risks, errors, and propose improvements for the market- Control and manage key after-sales plans of the market- Report, support in resolving urgent issues related to service operation activities in the market- Utilize data and analysis to propose initiatives to improve the quality of after-sales services in markets and enhance customer satisfaction- Analyze, evaluate, then propose improvements regarding after-sales process to optimize deployment efficiency and cost savings- Build and manage budgets for the global after-sales operation control area- Support the connection between the market and VF Global to address operational issues and establish the market