Global Service Desk (Senior/lead)

* Working time:- Work 5 days/week; including weekends, holidays, Tet holiday.- Work in 3 shifts in rotation following company’s arrangemento Shift 1: 6 AM – 2 PMo Shift 2: 2 PM – 10 PMo Shift 3: 10 PM – 6 AM- Ability to analyze, logical thinking.- Good English; ability to write, read well.- Can use office software (Word, Excel, Outlook).* Priority:- Preferred candidates should have at least 1 year of experiences in management field.- Knowledge and experience of best practice in customer service and/or IT service management.- Shipping/Forwarder background.- Have a general understanding of logistics/shipping industry.- Have a good spirit of learning, attitude and responsibility.- Ability to work long term.- Knowledge of SQL and Database is advantage.- Possess strong computer proficiency and reporting skills.BENEFITS- Well-trained and dedicated to being able to catch the pace smoothly.- Attracted salary based on the ability of the candidate and the general salary framework set by the company.- Salary review every 6 months based on the work performance.- 13th-month salary and bonus for holidays.- Team building once a month.- Company trip once a year.- PVI healthcare insurance.- Full social benefits in accordance with the company and the law of Vietnam.- Professional environment and clear procedures.- Great opportunity to improve English.- Opportunity to learn Logistics and professional management system of project development process.