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Mô Tả Công Việc
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Provide excellent guest service in handling high call volume while being proficient in the computerized system.
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Accurately take messages for internal and external guests when needed and ensure they get communicated accurately to the right party.
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Receive and administer wake up calls in a warm and timely manner.
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Maintain education on all property facilities, events, staff updates, and hours of operation and be prepared to answer questions regarding these matters.
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Be well versed on city attractions and able to give directions.
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Be fluent with a detailed level of knowledge about Ho Tram Strip property product and services and act as an ambassador to the hotel when presenting these to potential and return guests.
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Accurate, professional, prompt, friendly and courteous on all guest calls.
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Educated and trained on emergency procedures executing them calmly and efficiently.
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Handle customer complaints with diplomatic and patient professionalism ensuring their satisfaction and escalating their concerns when you cannot resolve the issue directly.
Yêu Cầu Công Việc
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One year working experience is preferred.
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Vocational School Certificate is preferred.
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Microsoft Office knowledge is preferred.
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Must present a well-groomed appearance.
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Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
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Exceptional and professional communication skills, both oral and written.
Organized, can multi-task, good problem solving skills and detail-oriented.
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
