Group Training & Development Manager

Learning and Development (L&D) Strategies

• Lead the development of the overall learning and development strategy for TMGH in alignment with the group's business objectives and talent management goals.

• Collaborate with Group HR Directors, Brand’s Leaders, and other stakeholders to formu-late and align L&D strategies across the different entities within the group.

• Translate the L&D strategies into actionable implementation plans, including timelines, budgets, and resource requirements.

• Continuously monitor and evaluate the effectiveness of the L&D strategies and make nec-essary adjustments to ensure they remain relevant and contribute to the group’s develop-ment.

Training Needs Analysis and Training Program Management

• Conduct regular Training Needs Analysis (TNA) across all hotels within the group to iden-tify and prioritize training needs for new hires, high-potential employees, and manage-ment-level personnel.

• Collaborate with on-site HR to plan and execute the yearly in-house training activities based on the TNA results.

• Design and develop core training programs focused on Orientation, Guest Satisfaction, Communication Skills, Supervisory Skills, Cultural Sensitivity and Diversity, Upselling Skills, Time management and Prioritization and Internal Customer Service.

• Develop and facilitate soft skills training programs for high-potential employees and man-agement-level personnel where external training services are not applicable.

• Support other entities within the TMG group by facilitating core skill courses as required.

Train-the-Trainer Program

• Develop and implement a comprehensive Train-the-Trainer program to equip potential Supervisors and HODs with effective training delivery techniques and adult learning prin-ciples.

• Provide ongoing support and coaching to internal trainers on training content, facilitation skills, and best practices.

E-Learning Platform and Training Resources

• Spearhead the development and management of an e-learning platform to support self-paced and on-demand training for employees.

• Curate relevant training videos, interactive modules, and other digital resources to sup-plement classroom-based training and promote continuous learning.

• Collaborate with Brand’s Leaders and hotel teams to create engaging and interactive e-learning content aligned with the group's training objectives.

• Coordinating with IT development team to build the e-learning platform, which is user-friendly, accessible, and regularly updated with new content.