Đăng nhập
Đăng ký
Mô Tả Công Việc
- Manage digital inquiries
- Process deposits and payments (OnePay, bank transfers) for group bookings
- Handle special requests from customer: custom menus, corkage, flowers, private rooms
- Input and maintain all booking details in TableCheck
- Answer hotline calls and triage bookings
- Conduct pre-service final sweep (allergies, dietary requirements, decor coordination)
- Monitor and respond to post-dining feedback (Google Reviews, Instagram, TableCheck)
- Escalate complex bookings and complaints to management
- Coordinate with kitchen, service team, vendors, and accounting on special requirements
Yêu Cầu Công Việc
- Fluent in English & Vietnamese (professional written communication)
- Experienced in hospitality, guest services, or premium customer support is a plus
- Comfortable with multiple digital platforms (Meta, WhatsApp, email, POS systems)
- Attention to detail: accurate data entry, flawless follow-up
- Calm under pressure: multitask across venues, handle sensitive guest issues
- Premium service mindset: understands F&B culture, values minimalist brand voice
- Proactive: flags issues early, solves independently before escalating
Hình thức
Quyền Lợi
- Friendly and professional working environment with a strong focus on learning and innovation.
- Full statutory benefits (Social, Health & Unemployment Insurance).
- Comprehensive training and hands-on learning opportunities.
- Annual team-building activities, 13th-month salary, and other attractive employee benefits.
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
