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Mô Tả Công Việc
- Welcome and assist guests during check-in and check-out.
- Coordinate airport transfers and VIP guest arrangements.
- Prepare guest arrivals, inspect rooms, and ensure rooms are ready.
- Escort guests to their rooms and introduce hotel facilities.
- Handle guest requests, complaints, and feedback professionally.
- Manage room allocation, reservations, occupancy, and guest profiles.
- Coordinate with Housekeeping and other departments to ensure smooth operations.
- Provide information about the hotel, local attractions, promotions, and services.
- Perform cashier duties and maintain guest valuables when required.
- Deliver personalized service, encourage positive guest reviews, and maintain excellent guest satisfaction.
- Complete shift handovers and follow hotel policies, grooming, and service standards.
Yêu Cầu Công Việc
- College diploma or Bachelor's degree in Tourism, Hospitality, or a related field.
- Japanese proficiency (JLPT N2 or above is required), basic English communication skills.
- Excellent communication and customer service skills.
- Positive attitude, professional appearance, and attention to detail.
- Able to work independently and as part of a team.
- Willing to work rotating shifts, weekends, and public holidays.
Hình thức
Quyền Lợi
- Provision of uniforms and meal allowances.
- Professional working environment.
- Entitlement to insurance as per labor law.
- In addition to the basic salary, entitlement to monthly service charges even during probationary period.
- 11 public holidays and 12 annual leave days per year.
- Tet and holiday bonuses.
- Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children's Day, Year End Party...
Mức lương
Thỏa thuận
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
