Guest Relation Officer

• Commitment: You are dedicated to your work and always intend to perform as best as possible. You do not go home before your tasks are finished or carefully handed over to your colleagues.
• Growth mindset: You believe that you can always improve and develop skills by facing challenges, learning from mistakes, and genuinely listening to feedback.
• Ambition: You are eager to learn more and enthusiastic to continuously improve your knowledge and skills.
• Pro-active attitude: You are driven by intrinsic motivation and are always one step ahead in doing daily tasks and anticipating guests’ needs.
• Consistency: You make sure consistent service is provided and quality always meets the standards set by the resort.
• Team player: You work together with the team towards a common goal, understand the importance of your role within the team, and are always willing to support your colleagues.

Qualifications

• High School or Diploma in Hotel Administration, Hotel Management, or equivalent

Experience

• 1 year of experience in front office/guest services operations, or an equivalent combination of education and experience