Guest Relations Officer / Nhân viên quan hệ khách hàng

• Plan and co-ordinate the provision of friendly, efficient services to guests

• Schedule activities for guests

• Plan and co-ordinate all promotional activities targeting clients

• Trace relevant statistics about clientele

• Co-ordinate and supervise all activities for guests

• Assist with check-ins/check-outs of clients

• Greet Guests upon arrival

• Room Guests

• Cover guest relations desk

• Assist guests with airline bookings and reconfirmation’s

• Assist all departments in being receptive to the needs of guests

• Attend recreation activities when necessary

• Plan and conduct group and function rundown meetings

• Assist in any other duties when required by the Guest Relations Manager

• Assist with translations (information; guest directory; menus etc) as required

• Provide feedback from Guests to Manager for action