Guest Relations Trainee (Korean Speaking) - Thực Tập Sinh Quan Hệ Khách Hàng (Tiếng Hàn)

• Play the role of a host by welcoming VIPs/Club/Special attention guests.
• Ensure that all public areas are kept neat, tidy and clean at all times.
• Be especially attentive to repeat guest and other VIP guests
• Assign rooms for incoming VIP/Club/Special attention guests according to room rates and guests’ preferences
• Work closely with Housekeeping and ensure that all VIPs/Club/Special attention guests’ rooms are carefully inspected. GRO to conduct cross room inspections for VIPs’ rooms and ensure that all amenities and guests’ preferences are arranged prior arrival.
• Create and maintain close guest relationship with VIPs/Club/Special attention guests prior to arrival, during stay and even post stay.
• Attend to guest complaints, especially VIP and Club guests and ensure that they are resolved to the guests’ satisfaction. Refer to supervisor if guests’ satisfactions are not met.
• Provide personalised Check-in/check-out service to guests adhere to hotel procedure.
• Handle emails, messages, guests’ special requests and provide personalised concierge service to VIPs and Club guests.
• Ensure the set-up at the Lounge is ready for Daily delights and Sunset delicious.
• Familiarise with all room types, packages, room rates, operating hours, types of F&B outlets, etc that would be required for the performance of the daily job functions.
• Familiarise with hotel’s emergency procedures and policies in order to play an active role in the event of an emergency.
• Works closely with other departments in the hotel to achieve and maintain the highest standards of service to our guests
• Comply with other request from hierarchical supervisor(s) in a timely manner, and other duties in the hotel as and when required by business levels.