Guest Service Agent - Nhân viên Lễ Tân

• Always greet and assist all guests in friendly and helpful manner.

• Register all arrival rooms according to established procedures.

• Perform check in, check out and room change procedures and ensure all the data are fully entered correctly to hotel systems in accordance with reservation.

• Maintain cashier float and ensure accurate daily report of all money received and sent.

• Assist guest with currency exchange.

• Responsible and attend to guest safety box use at any times.

• Ensure all arrival villas is to be checked defect by related departments and follow up any issues

• Attends to guest’s complaints, inquiries and requests, referees’ problems to Front Office Supervisor/Duty Manager if he/she is unable to assist

• When on night shift, check night reports and prepare morning report along with all necessary preparations for guest arrival.

• Performs the audit balances and prepares all works for audit in an orderly fashion

• Respond all the guest’s calls and assist guest’s requirements.

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times

• Responsible in giving guests products views and selling products in boutique shop