Guest Service Agent / Nhân Viên Lễ Tân

• Assist guests with check in and checkout, as well as other cashiering duties

• Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity

• Registers and rooms all arrivals according to established procedures

• Maintains intimate knowledge of departmental standards and procedures

• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation

• Maintains cashier float and ensures accurate daily report of all money received

• Keeps abreast of all modifications to accounting policies and procedures

• Knowledgeable of all special promotion procedures, for programs.

• Attends to guest’s complaints, inquiries and requests, referee problems to superior.

• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service

• Performs the audit balances and prepares all works for audit in an orderly fashion

• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival

• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems

• Maintains exemplary deportment standards of behavior and appearance and attitude.

• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state at all times