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DUTIES AND RESPONSIBILITIES:

1. GENERAL:

• Guest service is the primary job function of the Manager

• Daily coordination with Front and Back of the House restaurant operations

• Position is required to be in Tap Room during peak hours to support and manage the team

• Works closely together with the Kitchen Head to sustain quality, consistency and hygiene

standards

• Ensure compliance with licensing, hygiene and health and safety legislation/guidelines

• Implement policies and protocols that will maintain future Tap Room operations

• Responsible for the PSBC Tap Rooms Standards being properly executed

• Providing the PSBC service standards

• Reviewing and responding to reviews within 24hrs, respond to other request of customer regarding events, bookings etc..

• Making improvements to the running of taproom business and developing the restaurant

• Handling administration and required paperwork

2. STAFF

• Recruit & train new employees to the PSBC’s standards

• Train and supervise employees on proper customer service practices and knowledge of our

brand, beer & food

• Organize bi-weekly review meetings and discuss ways to improve, write down points of action

and keep track of possible recurring issues

• Appraise staff performance by evaluating regularly and provide feedback to improve productivity

• Create staff schedules, organize cross trainings within the Tap Rooms

• Achieve and maintain appropriate level of knowledge about Craft Beer

3. FINANCIAL

• Maximize revenue and minimize expenses

• Control operational costs and identify measures to cut waste

• Oversee stock levels and create par levels

• Be responsible for profit and loss (P&L) for the Tap Room and able to explain all financial

Report weekly, monthly and quarterly

4. EVENTS

• Hosting, promoting and organizing scheduled events

• Be responsible for coming up with new events

• Ensuring that the right promotional materials are available per event

• Provide feedback on events