[Hải Phòng] Operation & Customer Service Staff

- Handle export/ import shipments from/ to Vietnam according to all given requirements and rules; regulations externally as well as internally including SOP. Take care of customer service and documentation.- Receiving booking request/ shipment information from Customers/ Worldwide Agent Network/ Sales Team - arrange booking with Carriers/ Airlines/ Co-loaders/ Oversea agents & process the shipping with related parties.- Checking and issuing all related docs for outbound & inbound shipment. Make all documents (Bill of Lading, filling AMS/ ISF, sending Pre-alert, submit import E-manifest, sending Arrival Notice & release D/O…) to complete the import - export process.- Tracing/ updating and coordinate with Carriers/ Airlines/ Co-loaders/ Overseas agent network/ Local service vendors to handle shipments smoothly and ensure shipment operation.- Follow up process of transportation, handle the information and solve situation.- Issue the Debit Note for Customer/ Overseas agent and make payment to Carriers/ Airlines/ Co-loaders/ Local service suppliers timely.- Have good knowledge about services information to provide best service to Customers.- Solve problems with Airlines, Carriers, oversea Agents, Customers.- Input all required data on the system and maintain it.- Reporting immediately for any irregularities/ problem and follow up problem solving to Manager.- Doing other tasks if assigned by Manager.