Mô Tả Công Việc
The Kitchen Guide is responsible for supporting the Chef De Partie in preparation and cooking of all food items, whilst adhering to health and food safety areas as laid out by Wink standards and local standards. This role is also in charge of demonstrating and helping to maintain high levels of food quality that consistently exceeds the expectations of guests.
The Kitchen Guide reports directly to the Kitchen coach/Kitchen Manager and works closely with the other members in F&B team.
Yêu Cầu Công Việc
• Creating unique, customized, authentic guest experiences based on thoughtful observation and active listening though guests’ expressed and non-expressed preferences
• Collaborating with fellow departments to create unique, customized, authentic guest experiences based on available resources and teamwork
• Taking initiative and proactive approaches when handling guest preferences, requests and concerns
• Being readily available and approachable to all guests and provide warm, friendly, genuine services to guests
• Ensuring that functions achieve or exceed guests’ expectations
• Extending professionalism and courtesy to guests at all times and displaying the brand values of the company
• Coaching, motivating, encouraging and empowering team to take initiative and be proactive to handle customer preferences, requests and concerns
Team Engagement
• Receiving and learning all goals and results with the FOH and BOH team members
• Promoting teamwork and morale among all departments and members at all levels and functions
• Performing by example while demonstrating self-confidence, energy, enthusiasm and humility
• Encouraging the team actively and willingly participates in job-related activities including daily briefings, weekly meetings, on-going and regular hard skill and soft skill training workshops, cross-training programs, and other engagements as required
• Encouraging that the team participates in industry and guest-related activities including networking events, self-sought education programs, acting as guide outside of the hotel function, and other innovative engagements
• Proactively provide cross – functional support to the F&B team and the Hangout Space team to fulfill and ensure the service flow without any interruption
Financial
• Ensuring compliance with all corporate accounting procedures
• Working closely with line manager to learn and understand revenue and performance results
• Provide insightful and relevant cost-saving suggestions on a regular basis
Operations and Brand Compliance
• Being knowledgeable about the food menu, special promotions including preparation times, cooking methods, recipes and ingredients
• Ensuring all guest requests and complaints regarding to food items are handled appropriately adhering to the Wink Hotels’ general guidelines for service recovery.
• Implementing all opening and closing duties are implemented in accordance with established standards
• Ensuring Hazard Analysis and Critical Control Points (HACCP) are always being followed
• Following up to ensure orders are placed on time, as to order, and are delivered in a timely manner
• Maintaining cleanliness and mise-en-place level at working station and other food production areas or smooth operation
• Maintaining safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures as well as food safety
• Consistently performing and following up with the inventory count, food stocks and stock movement and keeping the Chef De Partie updated
• Following all the policies and procedures of Wink Hotels to ensure operations standards are consistent
• Assisting Chef De Partie to ensure minimum kitchen wastage
• Following the correct kitchen operating procedures with regards to: stock rotation (FIFO), requisitions (according to business needs), maintaining par stocks
• Regularly participating in team briefing to have related information regarding to bookings, events, special requests, unavailable items, and other matters
• Following and maintaining excellent grooming standard and uniform guidelines of Wink Hotels at all times
• Maintaining a high standard of personal hygiene and body language at all time
• Understanding, continuing update and compliance of human resources policies, procedures and code of discipline, professionalism and good relations
• Performing other related duties and functions assigned by the Chef De Partie
Other Responsibilities
• Understanding and continually updating relevant policies, procedures and service delivery standards of this position
• Understanding and continually updating Human Resource policies, procedures and code of discipline while promoting management, team and cross-department support, leadership, professionalism and good relations
• Performing other related duties and functions assigned by the Area Operations Manager
Hình thức
Quyền Lợi
- Active, balance and professional working environment
- Fun and playful internal activities
- Meal allowance
- Uniform
- Full social insurance on basic salary
Mức lương
Thỏa thuận
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.