Hanoi I Wink Hotels | Sales manager (Trưởng bộ phận kinh doanh)

• Working with the marketing team to form a sales plan that is strategically supported by the marketing effort

• Working with the revenue team to design rate plans and advertising special promotional rates to increase bookings over need periods, and maximizing rates over high seasons

• Analyzing current client base or target markets for the hotels

Leads the sales team in daily implementation of the sales strategy

• Overseeing room sales department and ensure implementation of sales operational processes and procedures

• Monitoring leads and contacts gathered by the Sales Executives

• Maintaining proper servicing of accounts

• Networking with special event planners to encourage hotel bookings

• Maintaining positive relationships with clients to encourage repeat and recurring business

• Devising new ways to expand the client base

• Managing the growth of current database of bookers, decision makers and guests who book through the sales department

• Overcoming hesitations of clients to close a sale

• Overseeing distribution of marketing materials

• Addressing and resolving any issues or complaints regarding sales

• Ensuring Sales Team follow up payment of accounts with corporate clients who have payment terms

• Performing administrative functions such as the preparation of reports on current and future group bookings, organization and filing of transactional documents; monitoring sales target achievement of sales executives; submission of proposals and contracts; and overall management of accounts

• Conducting field calls to clients to identify potential business

• Initiating telemarketing and sales blitz efforts and monitor and report on progress

Ensuring awareness of current market conditions and efforts of competitive set and any new entrants

• Strategizing and innovating market intelligence and competitive information through marketing research and competition check

• Attending to all events which maximize sales opportunities such as travel and trade shows and sales blitz

• Managing relationship with the key accounts

• Assuming responsibility in maintaining the relationship with key decision makers

• Meeting with representatives from companies to explain the hotel’s merits and amenities

Other Responsibilities

• Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department

• Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations

• Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement

• Monitoring the activities of the sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members’ performance to improve productivity and efficiency

• Performing other related duties and functions assigned by the General manager and DOS