HCM - Service Trainer/ Nhân Viên Đào Tạo Dịch Vụ

The Service Trainer (Đào tạo kỹ năng Dịch vụ) is responsible for developing and delivering training programs that equip service representatives with the knowledge and skills to provide exceptional customer service. This role ensures a consistent and high-quality service experience for all customers.

60% of the trainer's time will be dedicated to:

• Allocating a minimum of 80 to 100 hours per month for training and coaching
• Conducting monthly training programs on sales processes and fixed service standards.
• Delivering brand-specific training programs.
• Conducting store visit audits and providing direct coaching to store staff.

40% of the trainer's time will be dedicated to:

• Reviewing and localizing training programs.
• Compiling and sending training, store visit, and coaching reports.
• Developing new training programs.
• Creating e-learning training modules.