Head Hostess

• Responsible for all group bookings in F&B outlets
• Directly liaising with Outlet Chefs and Restaurant Operations Managers to find best package for clients
• Be aware of hotel and F&B promotions in order to actively up-sell Intercontinental Danang Sun PeninsulaResort

Guest experience:

• Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following:
• Escort guests to their preferred table or reserved table and seat guests according to restaurant standards
• Take telephone bookings and document in the Reservation book according to restaurant standards
• Perform Services behaviours in daily operation basic towards the guests.
• Share guest feedback to the supervisor.
• Handle guest’s requests, or escalate to higher levels and/or relate departments when need it.
• Drive buggy safely after being certified and be responsible for protecting this asset in good conditions.

Responsible business:

• Be responsible in keeping our property safe and secure
• Be responsible in protecting the environment such as the trees, the sea, and special species
• Understand and ensure your staff understanding IHG Brand Standard related to your department
• Open and close the shift, ensure effective shift hand over
• Co-ordinate special projects as required, such as…
• Rotate the roles (cross training) within department when required
• Attending to phone queries or reservations.
• Communicate reservations needs and special requests to the Managers
• Coordinate reservation with Dining Reservation Department & other Hostesses.
• Handle more than one task at a time.
• Manage the manifest.
• Handle seating cards to enable guest recognition.
• Maintain guest history.
• Assist guests to their tables.
• Seat of guests.
• Upkeep of the menus.
• Coordinate and assist in service according to service standards.
• Ensure a very high standard of service is held and maintain at all times.
• Communicate with Headwaiter, Assistant Manager and Manager of all issues concerning outlet.