Head of Marketing and Customer Relation Department - Business Center

1. Building and implementing plans- Setting up, implementing, and monitoring the execution of the business and expense plan of Department per year/in each period. - Proposing, implementing solutions to enhance operational efficiency and risk control for the Department.2. Managing and executing operations of the Department - Implementing the credit product delivery to customers: seeking and introducing IVB’s products to customers; Receiving loan / credit granting requests from customers; Appraising credit granting/ disbursement proposals according to regulations; Monitoring and supervising the capital utilization status after loan disbursement- Organizing marketing and advising customers related transactions: capital mobilization products, account management, payment services, card services, ATM, POS, remittance payments, digital banking services, foreign exchange activities.... and other customer services.- Promoting and managing business activities for IVB customer segments:+ Implementing programs to boost sales of IVB’s products and services. + Implementing sales promotion programs for the sales team.+ Developing and managing cooperative relationships with partners.- Managing business activities for customer segments: + Managing, monitoring the implementation of business plans for customer segments at the unit.+ Implementing customer management, evaluation, and classification.- Ensuring the quality and efficiency of business activities, compliance with relevant regulations and processes: + Credit granting: * Controlling the credit application documents, disbursement documents of the Marketing and Customer Relation officers according to regulations.* Timely detecting and preventing risks and fraud in credit profiles of customers.* Coordinating with relevant units in handling problematic debt recovery/overdue loan of customers at the unit.+ Other products and services: marketing, customer management, customer service according to regulations.* Building, protecting the reputation, and developing the brand image of IVB with customers, partners, and relevant agencies.3. Human resources management- Participating in selecting and training employees, building and developing a successor human resources team.- Assigning targets, guiding, and evaluating working performance for employees.- Proposing personnel arrangement suitable with their capabilities.- Organizing, managing, coordinating to implement tasks on general administration and human resources for all employees of the Unit.4. Others - Periodically/ad-hoc reporting as required.- Performing other tasks as assigned by the management/Branch manager.