Hostel Manager/Quản lý khách sạn (Hà Nội)

Main duties and responsibilities:

The Hostel Assistant General Manager will assist the General Manager in a strategic and creative approach to ensuring the best possible guest and team member experience. They will be an ambassador of the brand, exemplify the company's core values, lead with passion and in a way that empowers team members to optimize performance across all departments.

They will assist the General Manager to oversee the management of the hotel's facilities, being accountable for high standards of housekeeping and for project managing maintenance works. They will also be responsible for growing accommodation bookings, optimizing occupancy, including preparing financial projections, and monitoring and reporting on sales performance.

Management support: Assisting the GM with daily activities as well as long term projects to ensure that hostel targets are being reached and customer satisfaction is consistently high. The GM will delegate the tasks accordingly

Accounting & reconciliation: Oversee and double check account reconciliations, making sure that there are no anomalies, and that all cash matches sales.

Management & supervision: Assist the GM in management and supervision of all departments, ensuring all standards are being met and kept. Supervise employee / customer relations and interactions, monitor attitudes, abilities, and progress, while providing recommendations on any corrective actions to the GM.

Departmental communication: Be proactive in communicating between employees and management, being approachable for staff to confide in to help avoid and solve any unnecessary internal issues or conflicts. Bring any issues related to employees, such as operations, working conditions and happiness, to the attention of the management. The same goes for customers and any complaints or recommendations they might have.

Internal working relationship: You will be working directly with the General Manager, as well as interacting with all employees in each department.

Responsibilities:

• Assist the GM in day to day operations
• Assign duties to Head Of Departments and observe performance to ensure standards are being kept
• Assist GM in delivering training
• Selects or assists in the selection of hostel staff and completes all new hire paperwork and ensures the updating of the company HRMI system.
• Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, direct billing etc.
• Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
• Ensure full compliance to Hostel operating controls, SOP’s, policies, procedures and service standards.
• Assist GM in key property issues including capital projects, customer service and refurbishment.
• Performs daily, weekly and monthly property inspections.
• Builds strong working relationships and communications with hostel staff, HOD's and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
• Audits on par stock on all areas to make sure that all required hostel supplies are ordered and stocked in advance.
• Provide effective leadership to hostel team members.
• Ensures effective, timely and accurate communications flow with regards to hostel policies and procedures.
• All other duties as assigned by the General Manager or Management.
• Oversees reception and all tasks and responsibilities associated with that role