Hostess (3Spoons)

o Ensure the restaurant is ready to welcome guests prior to opening and that both wait staff and tables are ready in line with opening standards

o Ensure restaurant operating equipment is clean and in working order

o Maintaining uniform and personal presentation standards in accordance with hotel policy

o Welcoming guests to the Restaurant as hotel standard

o Creating a reservation for them with their dining preferences if they do not and noting it in the reservation book

o Being attentive to guest requests

• Professionally handle enquiries billing and payment of bills in compliancy with the hotel’s established policies and procedures

• Strictly adhere to the hotel’s established policies and procedures with regard to the handling of payments, credit, cash float and shift hand over

• Ensure the charged bill is checked against room number and name in accordance with computer listing prior to posting

• Ensure that all work is balanced at the end of each shift and that the total, balances with the computer’s total

• Inform the Supervisor of any problems encountered during shift and also clearly document in the outlet’s log book

• Ensure that the cashier workstation is tidy and clean at all times

• Behaves in accordance with Our Winning Ways to promote the True Hospitality for goods.

• Assists the food and beverage outlet team in peak and idle times by:

o Assisting with restaurant set up

o Assisting with service

o Assisting with clearing of dishes and table set up

o Assisting with cleaning of outlet