Housekeeping Coordinator | Điều phối viên Buồng phòng

Assists in formulating and establishing plans for all aspects of Housekeeping management and operation.

Reports to work station according to schedule with a high standard of personal appearance and hygiene with clean and pressed uniform as per hotel policy.

Attends all staff and training meeting when directed by Assistant Housekeeper

Monitors daily arrivals according to occupancy report in co-ordination with the Laundry Supervisor and Assistant Housekeeper.

Assists guests with special needs and requirements.

Records lost and found items as per HK policy.

Obtain all minibar items required and issue accordingly.

Issues store items to HK staff in accordance with Hotel policy.

Assist in monthly stock takes to insure minimum losses.

Assists in ordering as necessary any items required by the department

Tidies and cleans Housekeeping office and stores and ensure all storage facilities of housekeeping are kept in good condition and order

Checks rooms to required standard if necessary.

Ensures guest orders are delivered quickly to promote guest satisfaction.

Provides assistance to guests in all hotel emergency evacuation and medical procedures.

Maintains a high standard of hygiene and sanitation throughout all service areas.

Reports any health or safety hazards to the Assistant Housekeeper.

Performs other duties as directed by Assistant Housekeeper.

Check guest arrivals, preferences, and notes (traces), and inform the concerned supervisors. Communicate with other departments about arrival and turndown amenities.

Coordinate with Laundry for uniforms for new hosts.

Check store stock levels and order items if needed.

Conduct regular inventories.

Report any damaged or spoiled items.