Housekeeping Manager

ADMINISTRATIVE RESPONSIBILITIES:

• Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules. Conform to and enforce policies and procedures & rules and regulations as laid down by Villa Song Saigon Hotel and the hotel in order to achieve the highest levels of uniformity and guest service.

• Monthly reporting on departmental revenue and expenses.

• Responsible for controlling of all confidential and financially related information of the department.

• Responsible for budgeting/ forecasting and financial planning of the housekeeping department.

• Security/Confidentiality: Handle highly confidential financial, employee, corporate data, legal and tax information on a daily basis.

GENERAL RESPONSIBILITIES:

• Responsible for the cost effective roistering of all staff in the Housekeeping Department and Public Area cleaning.

• The main objective of the Housekeeper in roistering is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.

• Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.

• Prepare various monthly reports as required by the Director of Rooms.

• Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

• Prepare the annual capital and operating budgets for the Department in conjunction with the Director of Rooms and ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Director of Rooms on a monthly basis.

• Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g.: