Ielts Country Manager

Business management & customer service: 55%Set sales plan/target and allocate by day/week/month/year based on company target.Lead, monitor and ensure the achievement of new enrollments, re-enrollments, revenue, profitability, and other KPIs set by the company.Understand competitors and targeted customers in surrounding areas and propose effective plans/solutions to acquire new customers.Propose development strategies, plans and solutions to overcome difficulties and lead the center to achieve higher results.Monitor and ensure that customer care procedures are conducted in accordance with the prescribed regulations.Ensure the re-enrolment rate of each program/product is achieved as the company‘s targets.Ensure the procedure of the Placement Test is conducted properly and optimize new class openings to achieve ACS KPI & room utilization.Coordinate well with the marketing team to organize events for both new and old students to create a fun environment for Yola students.Oversee the pass/fail ratio of students and work with Academic Operation to ensure teaching quality if problems arise.Control the implementation of tutoring, make-up classes, trial classes and waiting list to ensure compliance with academic regulations and within budget allowances.Ensure employees comply with the company‘s sales regulations and customer service procedures.Understand Parents and ensure the best experience and satisfaction of parents during their time at Yola.Prepare and provide timely and accurate day/week/month/year reports as required.Lead, and conduct meetings with all center staff daily/weekly/monthly to promptly update the latest information, listen to and receive employees‘ feedback to take quick actions and achieve business results.Attend meetings with superiors to receive business plans, strategies and requirements.Respond quickly to the effectiveness of marketing activities supported by the marketing team.Propose more effective local marketing activities to increase the sales conversion rate & acquire new customers.People management: 30%Guide, evaluate, train and coach new and existing employees in sales, communication, and customer service skills that support employees in achieving significant results.Participate in direct consultation sessions between employees and customers to identify and address areas of improvement for the employees.Conduct performance evaluations for center staff and prepare for a successor.Supervise the weekly, and monthly working schedules of center staff.Supervise to ensure that employees comply with the regulations on uniforms and manners, working hours and communication with customers.Build up & create a high motivation & high-performance team.Other tasks: 15%Monitor, and review to ensure Yola brand image and customer experience are in good condition in the following areas:Outside the center: facade, signage, billboards, posters, and surrounding space.Inside the center: consultation area, curriculum display cabinets, POSM, signboards,Hygiene service: cleaning of classrooms, floors, and other areas.Security serviceCooperate well with other departments to ensure smooth execution & business results.Properly manage daily cash collection in a safe procedure.Manage and preserve assets: the center‘s tools, equipment, and facilities are always in good working condition.Other tasks assigned by the line manager.