International Freight Forwarding Operations Customer Service

Main Job Responsibilities:• Liaise with customer and carrier/Agent in relation to booking shipment, SI submission, VGM submission, BL confirmation, collection BL from carrier, and courier BL to customer.• 与客户和承运人/代理人就预订装运、SI 提交、VGM 提交、提单确认、到船公司领取提单和快递提单给客户。• Work efficiency of the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents.• 根据每票货物的时效要求及时监控进展并更新给客户或代理商• Ensure timely and accurately data entry into the system， responsible to close shipments and filling.• 确保及时准确地将数据输入系统，并及时完成归档。• Monitor payment receive from customers and agents before shipment collection or release. Raise payment request on shipment charges.• 在收货或发货前做好应收应付管理，在系统里提交付款申请。• Communicate and build good rapport and keep relationship with customers, liners, co-loaders and agents.• 与客户，船公司，订舱口以及代理商建立良好的沟通并保持良好的工作关系。• Assist sales in providing feedback on business progressing to customers• 协助销售给客户提供业务进度的反馈。• Timely responding and resolution of issues, escalation, and complaints• 及时响应和解决问题、升级和投诉。