IT Application Operation Professional

Job Summary• The Job holder plays a role to support Business Application such as Front-End, Back-End for daily operation. He/she is responsible for analyzing the business requirements, understanding IT systems/applications, and communicating with internal/external stakeholders to ensure smooth core system operation.• To assist IT Operations Manager in managing the Company’s IT infrastructures and its operations to ensure the entire company’s IT environment and business applications can always function properly and securely.Key Roles & Responsibilities• In charge of analyzing and preparing business and system requirements for the Business Application.• Ensuring proper due diligence and gap analysis is done for application implementation against the business requirements.• Working cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.• Providing system/application support for end users and know-how support to internal teams.• Managing and leveraging between end user’s expectation and the base lined business requirements• Supporting User Acceptance Test for the project sign off.• Project-management to implement of major applications including Business Core system enhancement, data mining (reporting and data extraction) … when needed.• Lead and coordinate the troubleshooting process.• Execute the strategic and midterm plans of IT.