IT Application Support Specialist

• Provide advanced technical support for enterprise applications, including troubleshooting and resolving application issues.
• Monitor application performance and address any issues to minimize disruptions to users.
• Perform software installations, updates, and maintenance to ensure applications are up-to-date and functioning properly.
• Manage the delivery and packaging of applications using Citrix or other deployment tools.
• Optimize application delivery processes to enhance efficiency and user experience.
• Collaborate with various departments to address application-related issues and improve user experience.
• Document and implement application processes, development, and testing.
• Provide training to end users on application usage and best practices.
• Monitor application performance and ensure key performance alerts and monitoring metrics are captured.
• Assist with the development and implementation of new application solutions as required.
• Inform Leadership of recurring Incidents.
• Performs other duties as assigned.
• Complies with all policies and standards.