Mô Tả Công Việc
IntroductionHere at Skedulo we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.The Skedulo team is a tight-knit group of builders who are passionate about shaping . We are looking for motivated, self-starters who share our , challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help design software that will make a difference in people’s lives, Skedulo is for you. Visit our to learn more about what Skedulo does and to learn more about our people and team.DescriptionThe IT Specialist will be part of the office operations team and the go to person for all things IT & AV related for Vietnam & abroad. They will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our IT infrastructure, device management, audio visual equipment & tooling, for our growing global team.ResponsibilitiesMaintain & improve our office infrastructure, working with vendors for our global officesBe part of the frontline for our internal helpdesk ticketing processMaintain & improve our office Audio Visual setup (e.g. prep meeting rooms, presentations, etc)Provide hands-on & remote technical support to diagnose & resolve issues with company devices & applicationsMaintain our system of record for user access controls to applications (Okta etc.)Evaluate, select, implement, and integrate technology tools that support our business requirementsManage and enforce our MDM security requirements, working with InfoSec to ensure all compliance requirements are met. Keeping abreast of new IT products & solutions & providing recommendations for process improvementsCommunicate best practices in application use, data & device management
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Yêu Cầu Công Việc
Minimum Qualifications2+ years of experience working in IT or OperationsExperience maintaining office network infrastructure Experience with Professional AV equipment (mics, camera, speakers, audio interfaces)Experience with technical support for laptops (MacOS & Windows)Strong verbal and written communications skillsDesired Skills & ExperienceAbility to multitask, prioritize, and manage time effectivelyExperience with Ubiquiti Systems or other enterprise networks Experience configuring & supporting MacOS & Windows systemsUnderstanding of SOC2 & ISO27001 security standardsExperience managing SSO & MDM systems (Okta, Jamf, Intune etc.)Experience administering SaaS tools (Gsuite, Office365, Atlassian etc.)Appreciation of the challenges faced by IT security professionals and a desire to provide solutionsCreative and analytical thinker with strong problem-solving skillsAdditional Qualifications This position may require no more than 20% travel from time to time as set forth by the Company.Must be authorized to work in the country where this position is based without the need for visa sponsorship at time of application.Must have reliable internet connection and an at home workstation setup. (For remote positions)The above statements are intended to describe the general nature and level of work being performed by the incumbent(s) of this job. They are not intended to be an exhaustive list of all responsibilities and activities required of the position.
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Quyền Lợi
Global Offerings Competitive Salary Package including 13th month bonusNew Hire Stock OptionsEmployee Referral Bonus Program 3 volunteer days per year A generous budget to spend on setting up your home office or WFH station 100% employer paid access to Udemy (Learning & Development) Paid Parental Leave for both carers (12 weeks)Vietnam Specific Offerings Hybrid Work Model (3 days in the office & 2 days work from home)Private Medical Benefits (PTI Health Insurance) for employee + family100% employer paid annual health check7 paid sick leave days per year20 paid personal leave days per year12 paid public holiday days per year Company & Team Offsite Events providedOur office offers open and creative workspaces with room to play, reflect, and relax Our team works hard but also plays hard; we will challenge your best table tennis and PS4 skillsKitchen stocked with snacks & drinks