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Mô Tả Công Việc
JOB OVERVIEW:Aspire, a local real estate investor and developer focused on long term residential with its offices headquartered in Ho Chi Minh City, is seeking an experienced and innovative IT & Business Systems Manager to lead our organization's IT operations and digital transformation initiatives. This pivotal role bridges technology and business functions, ensuring our IT infrastructure, systems, and processes support operational excellence and align with strategic goals.As the IT & Business Systems Manager, you will oversee the management and optimization of IT infrastructure, provide technical support, ensure cybersecurity, IT risk governance and compliance, and implement business systems to drive efficiency and innovation. You will work closely with cross-functional teams, vendors, and stakeholders, playing a key role in shaping Aspire’s digital future.If you are a forward-thinking professional with a strong technical background, entrepreneurial mindset, outstanding problem-solving skills, and a passion for real estate and driving business success through technology, we invite you to join our dynamic team.DUTIES AND RESPONSIBILITIES:IT Infrastructure Management Responsibilities:• Partner with vendors to oversee Aspire's IT infrastructure, including servers, networks, hardware, and software.• Ensure optimal network and system uptime to meet operational requirements.• Manage and maintain internal IT systems and cloud-based applications for Aspire and its properties.• Oversee hardware and software acquisition, installation, and maintenance.• Plan and execute IT system upgrades, expansions, and migrations.• Monitor and troubleshoot system performance issues as they arise.Help Desk Support:• Provide technical assistance to employees for hardware, software, and networking issues, working closely with our MSP.• Respond to and monitor help desk ticket resolution in a timely and professional manner.• Offer troubleshooting, problem resolution, and user training to the business.• Maintain documentation for troubleshooting procedures and common issues.• Support the setup and configuration of end-user devices, such as computers and mobile devices.• Responsible for the setup and configuration of technology enabled properties with our business partners.Risk Management and Compliance• Responsible for developing and implementing IT policies, procedures, and best practices to ensure security, reliability, and efficiency.• Contribute to the creation of disaster recovery and business continuity plans to minimize IT disruptions.• Work with vendors to ensure cybersecurity practices align with organizational standards through regular security assessments.• Coordinate and ensure compliance with IT governance frameworks, guidelines and be the main point of contact for IT control reviews.• Coordinate and lead any external reviews and testing on the IT environment of Aspire.Business Systems Implementation:• Drive digital transformation initiatives in alignment with business objectives and timelines.• Identify business requirements and explore technology solutions to enhance operational efficiency.• Evaluate existing systems, workflows, and processes for improvements.• Research and recommend innovative digital technologies to support business goals.• Select and implement business systems that align with the organization’s vision.• Work closely with the regional IT teams in group wide IT initiatives.• Optimize IT and business functions through process improvements.• Leverage Python to automate repetitive tasks, streamline processes, and enhance efficiency across departments.
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Yêu Cầu Công Việc
Qualification• Bachelor’s degree in Information Technology, Computer Science, or a related field.Professional Experience• Minimum of 5-7 years of experience in IT infrastructure management, business systems implementation, and help desk operations.• Proven track record of managing IT projects and leading digital transformation initiatives.Skills and Competencies• Strong understanding of networking protocols, including TCP/IP, DNS, DHCP, HTTP/HTTPS, and FTP.• Expertise in network security, including firewalls, VPNs, Intrusion Detection/ Prevention Systems (IDS/IPS), and SIEM solutions.• Proficient in using and managing cloud computing platforms, such as Microsoft Azure.• Proven ability to troubleshoot and provide technical support for hardware, software, and network-related issues.• Extensive experience in IT security practices, risk management, and ensuring compliance with cybersecurity requirements.• Hands-on experience with system upgrades, migrations, and disaster recovery planning to ensure operational continuity.• Knowledge of emerging digital technologies, trends, and best practices for optimizing business systems and processes.• Demonstrated ability to oversee and collaborate with MSPs, ensuring adherence to service-level agreements (SLAs) and maintaining high-quality service delivery.• Strong vendor management skills to evaluate, negotiate, and establish contracts with MSPs.• Expertise in monitoring MSP performance, addressing escalations, and ensuring alignment with organizational goals and IT strategy.• Proficiency in preparing IT systems and documentation for internal audits, ensuring compliance with organizational policies and regulatory standards.• Experience in facilitating audit processes by collaborating with internal auditors and addressing findings or recommendations.• Strong understanding of IT governance and risk management frameworks to meet audit requirements effectively.• Familiarity with Python—particularly for workflow automation and improving operational efficiency—is a plus, but not required.• Strong proficiency in English communication, with the ability to clearly convey technical concepts to diverse audiences.• Excellent communication and interpersonal skills, fostering collaboration and building strong professional relationships.
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Hình thức
Full-time
Mức lương
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