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Mô Tả Công Việc
- Receive, categorize, and resolve technical support requests from users through various channels (phone, email, ticketing system).
- Troubleshoot and resolve hardware, software, network, and system-related issues.
- Install, configure, and maintain software and hardware systems.
- Provide end-user support for applications and IT services to ensure smooth operation.
IT Asset Management:
- Monitor, track, and update records of all IT equipment and technology assets within the organization.
- Assist with procurement, installation, and maintenance of IT devices and peripherals.
User Training & Documentation:
- Conduct short training sessions for users on new systems, tools, or software.
- Develop and distribute user guides, manuals, and how-to documentation for self-learning.
Process Improvement:
- Propose and implement improvements to enhance technical support processes and increase operational efficiency.
BENEFITS
- 24/24 accident insurance during probation and employment.
- Health insurance - Social insurance according to state regulations.
- Periodic health check-ups...
Yêu Cầu Công Việc
- Male: Age from 25
- College or University degree in Information Technology. At least 2 years of experience in similar positions.
- Proficient in Microsoft, system software, network technology, electronics, telecommunications, computers, etc.
- Ability to read, understand, research, and synthesize specialized documents in English and Vietnamese
- Fluent communication, planning, reasonable and effective work deployment.
- Honest, dynamic, sociable, and responsible.
- Good teamwork, able to withstand work pressure.
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Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
