IT Help Desk Technician

We are seeking a dedicated and proactive IT Help Desk Technician to provide technical support and resolve IT-related issues for internal users. The ideal candidate will ensure smooth operation of IT systems, deliver excellent customer service, and contribute to the efficiency of our IT operations.Responsibilities Provide first-line technical support to employees via phone, email, or in-person, addressing hardware, software, and network issues. Diagnose and troubleshoot computer systems, printers, peripherals, and software applications. Escalate complex issues to senior IT staff or relevant teams while tracking progress to resolution. Install, configure, and maintain computer hardware, software, and peripherals. Create and manage user accounts, permissions, and passwords in accordance with company policies. Document all support requests, resolutions, and processes in the ticketing system. Assist in maintaining IT inventory and ensuring equipment is operational. Educate users on basic IT processes and best practices to enhance system usage. Ensure compliance with company IT policies and security protocols. Requirements Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1-2 years of experience in IT help desk or technical support roles (fresh graduates with strong internships may be considered). Knowledge and ability to resolve issues with Windows, macOS, Linux operating systems, and common office software. Basic knowledge of networking (TCP/IP, DNS, DHCP) and hardware troubleshooting. Familiarity with ticketing systems is a plus. Strong communication and interpersonal skills to assist non-technical users effectively. Ability to prioritize tasks and work under pressure in a fast-paced environment. Certifications such as CompTIA A+, CCNA, or Microsoft Certified Professional are an advantage. Working Conditions Full-time position with standard office hours; occasional after-hours or weekend work may be required for urgent support. On-site role with potential for hybrid work depending on company policy. BenefitsOpportunities Opportunity to gain hands-on experience and develop skills toward a System Administrator role. Encouragement to explore and implement innovative technologies in daily work and IT systems.  A supportive environment that encourages personal skill development and professional growth. Compensation and Benefits Salary is negotiable during the interview, based on the candidate's qualifications. 13th-month salary and other benefits in accordance with the company’s policies (annual leave, bonuses, etc.). Full social insurance (SI), health insurance (HI), and unemployment insurance (UI) benefits as per Labor Law. Annual health check-ups at internationally accredited hospitals. Special: Health insurance package for employees, including coverage for family members, provided by MSIG – a leading global non-life insurance company. A friendly and sustainable working environment, where employees are encouraged to maximize their potential, with opportunities for career advancement and development. Annual salary adjustments based on employee performance and contributions. Annual company trip and participation in quarterly Happy Hour activities. Recruitment ProgressRound 1HR InterviewRound 2Technical leader InterviewRound 3Offer