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Mô Tả Công Việc
1. Customer Support:- Receive and process customer support requests via phone, email, chat, and other channels- Diagnose and resolve technical issues related to computers, networks, software, and other IT systems- Provide guidance and support on the use of company products and services- Enhance customer satisfaction by providing professional and attentive support2. System Administration:- Administer and maintain computer systems, networks, and software- Create hardware, software, and system documentation- Monitor and supervise system performance, identify and resolve issues promptly- Update and install software patches and new software as needed3. Process Automation:- Analyze and automate service processes to improve efficiency- Utilize automation tools to reduce request processing time and increase productivity- Develop and implement automation solutions that align with company needs4. Reporting:- Collect and analyze data related to Service Desk operations- Prepare regular performance reports, including: number of requests, handling time, customer satisfaction levels, etc- Propose process and service improvement solutions based on collected data- Working hours: 8:00 AM to 5:00 PM (Monday through Saturday), with Sundays off.
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Yêu Cầu Công Việc
Yêu cầu ứng viên
1. Knowledge:- 3+ years of experience working in IT, with a focus on Service Desk- Understanding and application of ITIL, ITSM (especially implementation)- Knowledge of computer system, network, and software administration- Understanding of network system design- Ability to present and communicate performance reports effectively2. Skills:- Excellent communication and customer service skills- Problem-solving skills and strong analytical thinking- Proficiency in using Service Desk support tools (e.g., ITIL4, Jira, Zendesk, etc.)- Fluency in using computers and office software applications- Basic English communication skills3. Qualities:- Highly responsible, meticulous, and detail-oriented- Ability to work independently and as part of a team- Customer-centric approach, always striving to deliver the best customer experience- Fast learner and adaptable to new work environments
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Hình thức
Full-time
Quyền Lợi
Quyền lợi
A dynamic, open, and inclusive work environment that promotes a culture of learning.- Trust and empowerment for you to engage with and address real-world challenges from the market.- A fast-track career development path with competitive compensation.- Year-end bonuses based on business performance.- Special policies from YODY (Tet gifts, internal purchase discounts, etc.).- Full participation in social insurance, health insurance, and unemployment insurance.- Provided accommodation in Hai Duong City, with daily transportation between Hanoi and Hai Duong.
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