IT Infrastructure & Architecture Manager

WHAT YOU DO?***Infrastructure Architecture, Strategy & Governance:• Develop and maintain the terminal-specific IT infrastructure architecture in alignment with CMIT’s IT strategy, corporate objectives, and global standards.• Lead the design and implementation of IT infrastructure platforms that support current and future business needs.• Manage architecture-related projects as Project Manager, ensuring scope, timeline, and budget compliance.• Participate in the development and update of IT strategies, policies, standards, and procedures related to architecture and infrastructure.• Evaluate emerging global and group-level technologies, providing recommendations for application in CMIT or other terminals/regions.• Ensure transparency and proper documentation of proposed innovations through CMIT’s IT governance procedures (project initiation, registration, approval, implementation, and closure).***Infrastructure Operations & Service Delivery:• Ensure the highest availability and performance of all infrastructure services in accordance with SLAs established with business stakeholders.• Oversee daily operations including incident resolution, service requests, change management, and technical support.• Monitor and manage the performance and capacity of infrastructure components (servers, networks, internet, storage, virtualization platforms, etc.).• Ensure readiness and performance of backup systems, disaster recovery (DR), and business continuity (BC) plans.• Maintain complete license compliance for all infrastructure-related software (OS, antivirus, backup tools, etc.) in accordance with Vietnamese law and internal audit standards.• Support application service delivery and ensure infrastructure readiness for business growth and future initiatives.• Proactively identify potential issues in business operations, recommend and implement relevant IT solutions.***Information Security & Compliance:• Implement and maintain information and cyber security standards for all infrastructure components.• Ensure infrastructure design and operations comply with internal policies (IT Security Policy, Company Policy, Staff Manual, Anti-Corruption Policy, etc.).• Ensure adherence to regulatory requirements and Vietnamese laws related to IT systems, licensing, and telecommunications.• Enforce strict confidentiality of data, systems, and work-related information within the team and with external parties.***Budgeting & Cost Management the annual IT budgeting process and contribute to the planning and control of CAPEX and OPEX for infrastructure.***Team & Development.***Stakeholder Engagement & Vendor Coordination.***Innovation & Continuous Improvement