IT Manager

• Procedures are implemented and followed in the event of any problem encountered in software and hardware, they are addressed immediately.

• Routine system setups as may be required by software are performed and/or programs such as regular update of antivirus programs.

• Any departments of the hotel are assisted in formulating their IT material requirements and receiving adequate solutions to their needs.

• Regular training on IT security are provided and all PMS access passwords are regularly updated, automatic standby mode on servers and PMS activated and IT procedures are strictly followed by all employees of the hotel.

• The physical and logical security of IT system is ensured.

• Regular computer audits are performed to search for unauthorized programs, improper setup or loopholes in the security setup

• Daily, monthly back up procedures, are strictly performed to ensure the successful completion of the process and the safeguard of the backup tapes.

• The incident management policies and procedures are defined and updated by writing including action to be taken and persons to be contacted in case of an incident.

• Any problems encountered in software and hardware by all departments are attended and a register of such incidents is kept as well as the manner in which they have been solved.

• Other duties are performed as assigned by the Head of Management.