IT Manager

* PURPOSE OF THE POSITIONWe are looking for an experienced IT Manager to oversee the company’s IT infrastructure, information security, outsourced software projects, and digital platform operations. This role plays a key part in ensuring smooth system performance, driving digital transformation, and delivering an excellent user experience for both internal staff and external clients.* KEY RESPONSIBILITIES- IT Systems & Server Management: Operate and monitor servers, databases, networks, and backups to ensure stability and availability.- Information Security: Implement and oversee data security policies, monitor threats, and ensure compliance with data protection regulations.- Software Project Management: Manage outsourced software projects (LMS, CRM, HRM, etc.), from requirement gathering to UAT, deployment, and vendor management.- Internal IT Support: Ensure IT team members can provide timely support for staff, classrooms, and digital tools (email, office apps, Zoom/Teams, etc.).- Digital Platform Management: + Ensure smooth operation, performance, and security of the platform. + Act as the first point of contact for user/client queries, provide support, and escalate technical issues when needed. + Monitor platform uptime and resolve bugs promptly. + Collect and analyze user feedback to improve platform functionality and user experience. + Support Business Development in setting up test/production environments and advising on platform features.- Budget & Team Management: Plan IT budgets, manage vendors, and lead the IT team- Working location: Hoàng Đạo Thúy, Hà Nội- Working time: Mondays - Fridays, work on weekend upon request*JOB BENEFITS- Competitive salary package negotiable based on experience.- 16 Annual Leave and 3 Sick Leave per year.- Social, Health and Unemployment Insurances.- Premium Health Care by LLV.- Free English courses for employee’s children based on availability of seats.- Opportunity to lead impactful IT and digital transformation projects in the education sector.- Supportive, international, and professional working environment.