IT Monitoring Operation And Services Controller

Our System/ Network team has responsibilities to ensure the operation of Bouygues Construction Group’s system. By this position, you will perform as technical expert in monitoring and solving incidents in network/ system. Besides, you will be the contact point between our team and other teams in France and Morocco.Your key responsibilities:Supervision/Monitoring Infrastructure:Active supervision of the infrastructure and network of the companyConduct preventive measures for applications, backups, systems, …Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.Follow up procedures and propose improvements if needed.Coordinate and support for IT Systems Manager:Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverableManage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.Build services relationship with other entities of the groups and contribute to reach KPI for product line.Review reports, service improvements, service quality, document quality and processes.Build team capabilities to provide critical thinking.Manage and coach team members.