IT Network Engineer

Designing and installing computer hardware configurations.Installing software and networking systems.Troubleshooting network and software issues.Installing high-level software security systems.Training staff on newly installed hardware and software systems.Fixing hardware, software, and networking issues.Responding to general IT requests.Ensuring security software is kept up to date.Diagnose and resolve technical hardware and software issues.Research questions using available information resources.Advise user on appropriate action.Follow standard help desk procedures.Log all help desk interactions.Follow up with customers and users to ensure complete resolution of issues.Redirect problems to correct resource.Identify and escalate situations requiring urgent attention.Track and route problems and requests and document resolutions.Resolve technical problems with Local Area Networks and Wide Area networks.Inform management of recurring problems.Stay current with system information, changes and updates.Help update training manuals for new and revised software and hardware.Train computer users as necessary.