Mô Tả Công Việc
We are seeking a skilled and experienced Middle/Senior IT Operations Engineer to join our team. The ideal candidate will be responsible for ensuring the smooth operation, reliability, and scalability of the tools and applications used across the company for both operational and development purposes.This role involves managing and configuring third-party applications such as Microsoft 365, Atlassian products (Jira, Confluence), and other tools used to support our operational and development processes. The engineer will provide user support by resolving issues encountered while using these applications, maintain relationships with external vendors, and monitor the performance, availability, reliability, and scalability of all managed systems. Key ResponsibilitiesManage Microsoft 365 services, including user management, security policies, integrations, SharePoint and OneDrive governance, Microsoft Teams administration, monitoring and reporting.The engineer will also be responsible for administering Atlassian products such as Jira and Confluence including User, Access and Identity Management, Platform Governance and Standardization, setting up the projects and configuring the workflows based on the defined standards, creating spaces and managing the content lifecycle, monitoring and reportingMonitor the performance, availability, and reliability of third party applications that are used for operational or development processes in organizationProvide timely support to users and resolving issues related to these applicationsMaintain the relationships with external vendors, including managing subscriptions, discussing contract and licensing terms, and coordinating the resolution of technical or service-related issues. Control, track, and reconcile billing and invoicing for third-party application subscriptions and core cloud infrastructure (Azure and AWS), including preparation and delivery of required cost and usage reports.Monitor the performance, reliability, scalability and cost of the services of GrapeSEED products and infrastructure related to them
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Yêu Cầu Công Việc
Qualifications and Technical SkillsBachelor’s degree in Computer Science, Computer Engineering, Information Technology, or a related field.3+ years of experience in IT operations or a similar role.Exeperience in managing of Microsoft 365 and Atlassian productsExperience with system monitoring tools and automation techniques.Familiarity with ITIL processes and practices is a plusExcellent problem-solving skills and attention to detail.Strong communication and collaboration abilities.Ability to work independently and manage multiple tasks effectively.Language skills: Very good in writing, speaking, and listening in English.
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Quyền Lợi
WHY GRAPECITY? - TOP 10 REASONS GrapeCity is a global, privately held corporation of 1,200 employees who share a single culture based on strong ethical principles. We have a 30 year history of consistent growth, success, and profitability.Only the “A” team. You get only A-level players assigned to your project because we hire only the best. Our clients tell us that we communicate exceptionally well, and that our teams are talented, fast, and can be counted on to meet or exceed their expectations.Focused on your needs. We are focused on serving the needs of the software product development market. We establish lasting relationships based on helping our clients succeed with their products and services.Proven product development skills. Because of our experience developing our own industry-leading products and development tools, we understand what it takes to help others create successful, innovative software solutions and to bring them to market on schedule and within budget. With our experienced resources, we can also help you increase your available bandwidth.Proven global delivery model. We were among the first to implement this model and have a deep understanding of how to apply it successfully. We have both American and Asian footprints and are only a phone call away.Local success stories. We have referencible customers in every region of the world where our offices are and therefore you will always have someone local who you can connect with to find out how we helped them successfully achieve their business objectives.Trusted by global brands. Our customer base also includes such well-known global corporations as Microsoft, Sony, Procter & Gamble, Intel, Mitsubishi, AT&T, Thomson, Syngenta, and Infosys.Broad industry recognition. The successful, industry-leading solutions we have developed for our customers and ourselves have received many awards from Microsoft and others.Maximum leverage of Microsoft technology. We are a Microsoft Gold Certified Partner and one of the few companies invited to sit on the Microsoft Office Advisory Board. We’ve been part of the Microsoft Early Adopter Partnership since the early 1980s. Our close relationship with Microsoft gives us the insight and experience to fully leverage the Microsoft .NET and Office frameworks in creating optimal solutions for our customers.Our results speak for themselves. We can help you get the job done with outstanding results - and often in less time, at a lower cost, and with less risk than if you had to build your own “A” team and do it yourself.WHY GRAPECITY? – WE OFER:Flexible work hours in the morning between 8:00 AM - 9:00 AM13th month salary before Tet holidayPerformance bonus on July based on the company profit result and staff performance resultsAnnual Health check-up by famous hospitalsMonthly lunch allowance: 850,000 VNDAnnual summer vacationMonthly team building budgetComfortable and relaxing office setting with West Lake viewFree tea & coffee cornerA variety of corporate events: sports competitions, monthly birthday parties, team building parties, Family Day party, Year End party.12 paid annual leave daysChristmas Holiday on December 25Occasional English classes with native instructors or GrapeSEED English trainner