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Mô Tả Công Việc
- First responders to customers as automotive big brands via phone and ticket system.
- First responders to suppliers
- Handling Tickets, Inquiries, Checking Monitoring & Alarming
- Restart and Repair Processing of Correction Service
- Evaluation of Monthly Reports
- Coordinate with L2 team
- Onboarding new customers (interface...) and customer handbook
Yêu Cầu Công Việc
- Bachelor’s degree
- Service Operation / Software Support / Application Support + Ticket System Management: 1, 2 years experience (Ticketing, Customer Supplier (B2B) Communication)
- Database knowledge
- Experience with one of following platforms is preferable Grafana, Icinga Zabbix, Influx
- Experience in documentation is preferable
- English communications skills at business level
- Be proactive, Be able to self study, Be able to lead others and lead yourself
- Nice to have Process knowledge experience such as ISO 20000
Hình thức
Quyền Lợi
Why BOSCH?
Because we don't just follow trends, we create them.
Because together we turn ideas into reality, working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job? So do we. At Bosch, you will discover more than just work.
Benefits and Career Opportunities
- Working in one of the Best Places to Work in Vietnam
- Join a dynamic and fast growing global company (English-speaking environment)
- 13th-month salary bonus + attractive performance bonus (you'll love it!) + annual performance appraisal
- 100% monthly basic salary and mandatory social insurances in 2-month probation
- Onsite opportunities: short-term and long-term assignments
- 15++ days of annual leave + 1 day of birthday leave
- Premium health insurance for employee and 02 family members
- Flexible working time
- Lunch and parking allowance
- Various training on hot-trend technologies/ foreign language (English/Chinese/Japanese) and soft-skills
- Fitness & sport activities: football, badminton, yoga, Aerobic
- Free in-house entertainment facilities and snack
- Join in various team building, company trip, year-end party, tech talks and a lot of charity events
Mức lương
Thỏa thuận
Báo cáo tin tuyển dụng: Nếu bạn thấy rằng tin tuyển dụng này không đúng hoặc có dấu hiệu lừa đảo,
hãy phản ánh với chúng tôi.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
Tham khảo: 10 Dấu hiệu nhận biết hành vi lừa đảo qua tin tuyển dụng.
